Cancellations: Customers may cancel their order within 60 seconds of placing it through the Quikley App. To cancel an order, the customer must click Cancel Order through the app. If the order has already been processed (past 60 seconds), the customer will be responsible for a cancellation fee and potentially liable for the entire order value.
Refunds: If a customer is not satisfied with their order, they may request a refund by contacting Quikley via email to email@example.com within 24 hours of receiving the order. All refund requests will be reviewed on a case-by-case basis and are subject to the discretion of Quikley. In order to request a refund, the customer must provide their order number, the reason for the refund request, and any supporting documentation.
Refund processing: Refunds will be processed using the same payment method as the original purchase. Please allow up to 7 business days for the refund to be credited to the payment method of the original purchase account, as this is dependent on the payment aggregator we use.
If you are not happy with the outcome of your request, you may escalate this matter to our grievance officer by providing all information and also quoting our ticket reference number in the subject line. We will endeavour to get back to all our customers within 48 hours.
Details of Grievance Officer
Grievance Officer, Zooperme Private Limited
Email – firstname.lastname@example.org
Details of Nodal Person
Nodal Officer, Zooperme Private Limited
Email – email@example.com
For Customers residing in India, please note, in compliance with The Information Technology Act, 2000 and the rules made thereunder, as well as The Consumer Protection Act 2019, and the rules made thereunder, the grievance redressal mechanism, including the contact details of the Grievance Officer and Nodal Officer are given herein above.